The Fallacy of Overhead "Liabilities"
We can be a liability, a burden, people that others must carry. Or we can be assets, driving changes that improve performance.
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Paul Hobin
- Mar 27, 2019
- 4 min
To Be Unbiased, I Must First See My Bias
We are without prejudice…aren’t we? We can be without prejudice but none of us is without bias – nor should we be.
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Paul Hobin
- Feb 28, 2019
- 8 min
Workplace 2050
The evolution in corporate administrative roles since the 1960s is a straight line – from secretary to analyst.
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Paul Hobin
- Jan 19, 2019
- 8 min
Did You "Wells Fargo" A Client Today?
How we choose to apply policy to our clients profoundly shapes the relationships. Is it a tool for service, or a weapon?
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Paul Hobin
- Dec 28, 2018
- 5 min
Opportunity Knocks – With Client Relationship Management For Internal Customers
If you’re clerical or administrative there’s a badly underserved function right under your nose that’s an opportunity to shine.
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Paul Hobin
- Nov 26, 2018
- 2 min
70% – The Perfect Satisfaction Survey Score
Too many service providers create surveys that intentionally or unintentionally guarantee high marks regardless of how clients feel.
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Paul Hobin
- Sep 16, 2018
- 7 min
Jim Collins: The Best Author in Business Books
Collins’ business writing is different because it’s not his or anyone’s opinion. It is the product of years of research on one question.
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Paul Hobin
- Jul 5, 2018
- 5 min
"Transactional" Roles Are Dead (And Have Been For 20 Years)
Viewing roles as transactional is an obsolete way of thinking based on a 1960s view of how the corporate administrative machine should work.
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Paul Hobin
- May 7, 2018
- 6 min
"You Think Too Broadly" - Getting More Value With Every Hire
“Perfect” hires with narrowly focused attention and ability are the right choice with decreasing frequency, heading straight for zero.
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Paul Hobin
- Mar 30, 2018
- 8 min
Challenged by Employee Engagement? That's Not What You Hired Them For (Among Other Problems)
Looking around my department I saw the usual blasé attitude about engagement from many of my colleagues. Work was……well, work.
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Paul Hobin
- Feb 15, 2018
- 7 min
The Myth of the Overqualified Candidate
“Overqualified” is nonsense, and employers are missing tremendous opportunity by automatically disqualifying overqualified candidates.
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Paul Hobin
- Jan 8, 2018
- 4 min
The Christmas Gift: Smart-A** Quip; Deep Ideology
We often say things on T-shirts and bumper stickers that are very close to our hearts and actually very important.
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Paul Hobin
- Dec 24, 2017
- 2 min
On Firing
Lack of firing is not a sign of a good workplace, nor ironically is it even an indicator of job security.
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Paul Hobin
- Dec 7, 2017
- 4 min
Heresy: Cost Savings Just Don't Matter
Cost savings are not procurement's highest calling. Our highest calling is simple, obvious, and can be accomplished by any buyer.
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Paul Hobin
- Nov 7, 2017
- 2 min
Opinion: The "Side Hustle" Is Bull
I’m tired of people writing about the “side hustle” as if it were an entrepreneurial gold mine and not having two jobs in order to survive.
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Paul Hobin
- Oct 26, 2017
- 9 min
Workload: Sink or Swim – It’s Mostly Perception
“Excessive” workload is in your imagination…..if you’re working for the right kind of company, and the right kind of manager.
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Paul Hobin
- Aug 17, 2017
- 26 min
Client Relationship Management for Internal Customers
CRM strategies, purposefully applied, can greatly improve the service, productivity and profile of internal service providers.
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