Business Management

Stop Trying to "Keep It Simple, Stupid"

Simplicity and simplifying things isn’t all it’s cracked up to be. Too often the well-intentioned – but misguided – take it too far.

The Fallacy of Overhead "Liabilities"

We can be a liability, a burden, people that others must carry. Or we can be assets, driving changes that improve performance.

To Be Unbiased, I Must First See My Bias

We are without prejudice…aren’t we? We can be without prejudice but none of us is without bias – nor should we be.

Workplace 2050

The evolution in corporate administrative roles since the 1960s is a straight line – from secretary to analyst.

70% – The Perfect Satisfaction Survey Score

Too many service providers create surveys that intentionally or unintentionally guarantee high marks regardless of how clients feel.

Jim Collins: The Best Author in Business Books

Collins’ business writing is different because it’s not his or anyone’s opinion. It is the product of years of research on one question.

Administration with Passion