May 5, 2019

If corporate overhead departments like HR, AP, IT, accounting and procurement want to maximize our value and thereby maximize our personal success, we must understand this dual potential of our roles. We can be a liability, a burden on the enterprise, people that other...

March 27, 2019

We go about our lives happily indifferent to these common differences amongst us. We are without prejudice…aren’t we? We can be without prejudice but none of us is without bias – nor should we be. Bias is a necessary part of our existence. The danger arises when our bi...

February 28, 2019

The evolution in corporate administrative roles since the 1960s can be viewed as a straight line that has not wavered through the introduction of the PC, the internet and social media. That these shifts in how corporations are administered has enhanced, rather than hin...

January 19, 2019

How we choose to apply policy to our clients profoundly shapes the resulting relationships. The most important choice is whether we use it as a tool to serve our clients, or as a weapon to point out their errors, threaten them, and cover our own positions. Overly zealo...

December 28, 2018

If you’re in a clerical or administrative function providing services to internal clients, within your company or institution, there’s a badly underserved function right under your nose that might be just right for you to step into and shine, because not a lot of peopl...

November 26, 2018

Too many service providers, particularly internal providers like procurement, AP and HR, survey clients with a design that intentionally or unintentionally guarantees high marks regardless of how clients feel. Former Nordstrom chairman Bruce Nordstrom says, “If you rea...

September 16, 2018

All the business writing I’ve encountered – aside from Collins – is based on personal experience. And a significant portion of it is not so much enterprise management as explorations of the specific personality of the author. This doesn’t make it bad; in fact it’s ofte...

July 5, 2018

Viewing roles as transactional is an obsolete way of thinking based on a 1960s view of how the corporate administrative machine should work. “Transactional” is nearly synonymous with “static,” and it’s been decades since any role should remain static for long. Static e...

May 7, 2018

There’s no question what the hiring manager wants when interviewing candidates: someone to make the pain of a vacancy go away NOW. The perfect match of job tasks to the candidate’s experience with those same tasks is everything because it’s the easiest, quickest way to...

March 30, 2018

Looking around my department I saw the usual blasé attitude about engagement from many of my colleagues. Work was……well, work. It was something to get done. It was a set of tasks to perform, a job description to fulfill, and let’s just get to Friday. It was a paycheck....

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